Falling Colors Support Team

Need assistance? Have a question? Please reach out to support@fallingcolors.com for help from our team. We proudly assist our providers and agencies Monday through Friday from 9 AM to 5 PM MST.

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Help Guides and Training Materials

  • NMSTAR ASO Policies and Procedures

    For Lead Agency Progam Managers and Staff. Find content about drafting and submitting your Scopes of Work (SOWs), onboarding new providers, and trainings on how invoicing works in NMSTAR.

  • NMSTAR Provider Help Guides

    For Provider Organizations in New Mexico, please refer to our Provider-specific guides on how to navigate NMSTAR, register clients, and submit your services for reimbursement.

  • Critical Incident Reporting

    For navigating the Critical Incident Reporting portal for agencies and organizations.

  • New Mexico Healthy Families

    For navigating the New Mexico Healthy Families (CARA) portal for agencies and organizations.

  • Access to Recovery

    For users of the Access to Recovery (ATR) application for AHP staff and organization users.

  • NMSTAR Project Specific Guides

    For CareLink, Treat First, Methadone, and other NMSTAR Project Specific help guides.

Provider Alerts

With the approval of the Behavioral Health Collaborative, Falling Colors can relay Provider Alerts to Program Managers and Providers affiliated with the NMSTAR application who are participating in Non-Medicaid funding inititaves. Please see the following link for instructions on how to submit one. Prior Provider Alerts can be found below.

support@fallingcolors.com

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